Recently, we’ve been humbled and blessed by our customers’ extremely thoughtful reviews! The customer experience is extremely important to us and these made our day! We’d like to invite you to read on to understand the Bed’r mattress experience from our customers’ perspective.
5/30/23
“Purchased our mattress, pillows and accessories today. A Great Experience with Christina at meeting our needs and Expectations. We wanted to keep our business being from Tennessee manufacturing, supporting our fellow citizens. We were Extremely Satisfied with our purchase, moreover the professional and customer centric concern was the driving factor in our purchase .
Top quality products provided at a fair and balanced price …Great Business. We encourage this business be your first and only voice…Number One!!”
-Waltraud
5/29/23
“Customer service was nothing less than flawless. We were shown several different mattresses, no pressure to purchase. Excellent explanations about the difference types and quality. The sales rep (Ken) was very friendly, extremely knowledgeable about his products, very attentive to our needs and budget. I highly recommend if you are looking for mattresses, start here. I don’t think you will be disappointed. Thank you for the great service.”
-James
5/29/23
“The customer service is fantastic and there are a wide variety of mattresses available. Andrew, the manager, easily helped me find a mattress that was both comfortable and in my price range! I really appreciate that every mattress is made by a local business, and that they are all eco friendly. Overall, I had such a great experience and would recommend this store to anyone!”
-Caleb
2/13/23
“We looked at Tempur-Pedic, a Simmons Black, Nectar and Purple. We bought a top of the line Bedr mattress. It was more comfortable and less expensive than those. Nice quality!! Andrew at the west Knox store was friendly and super knowledgeable. Great experience!”
-Mike
Bed’r Mattress Clinton Highway
5/26/23
“I could not recommend this store more! Christina helped us and she has been the best! We’ve been there 3 times to purchase items and have had a great experience ALL 3 times! I will not see anybody else Christina is VERY knowledgeable and she does not sugar coat anything, she tells you the honest trust about everything! I will for sure be a continuous customer as long as Christina works there!”
-Taylor
5/20/23
“Christina was very courteous and professional. Her expert knowledge and nine years of experience helped us find the perfect mattress at the price point we sought. Would definitely use this vendor again in the future…(edited to add) Christina helped us again three years later, in May of 2023. She listened to our requirements, made several recommendations, and helped us narrow down our choices. The experience was *above* satisfactory, will definitely return in the future! Thanks for your help Christina!”
-Michael
Bed’r Mattress 7321 Kingston Pike
5/23/23
“My wife and I bought a mattress from Chad and love it! He is very knowledgeable about all of his products and helped us find exactly what we wanted. He’s very personable and strives to please his customers. Chad turned our mattress shopping experience from a nightmare into a pleasure. We highly recommend Chad and the Bedr Mattress store. This will be our “go to” place for future mattress purchases.”
-Steve
5/15/23
“We had a really different kind of experience choosing a mattress with Chad’s expert advice at Bed’r Mattress. We came in with a pretty challenging set of parameters — different sleeping styles, different sleep issues, different cushioning preferences, etc. — and Chad immediately narrowed things down to the two or three mattresses that would be likely to work for us both. What really stood out was the way he was able to explain the engineering and design process that went into making each type of mattress have the features it has. When someone knows as much as he knows, you can tell they’re to be trusted. Every other time I’ve bought a mattress it’s felt like a shot in the dark. This time I felt Chad gave us what we needed to make a truly informed decision. We’ve got 120 days to change our minds and because the beds are made in TN and designed by Bed’r Mattress, Chad can literally take our mattress, give us a loaner, and adjust it to make it firmer or softer according to how we respond after actually sleeping on it. To me that makes so much SENSE for something like a mattress, but I’ve never heard of another mattress company — at least not one where I could afford to shop — that could or would do anything like that. If you value shopping local and supporting small businesses, if you want to understand the quality of what you’re buying when you make a major purchase, if you are looking for a more environmentally friendly mattress option, and if you care about ongoing customer support and customer service, this is DEFINITELY the place for you.”
-Kristina
3/29/23
“Michael was awesome with matching me with a mattress. Made sure I had the correct bedframe and support. Explained warranty details and assured me that if I happen to end up not liking my mattress I wasn’t stuck with it. I needed my mattress the same day and had it paid for and at home less than 2 hours. Great people and merchandise. Highly recommend.”
-Teresa
3/22/23
“From start to delivery this has been a stressless experience. Michael was very helpful in getting the perfect bed for myself and my husband who has paralysis from stroke and polio. I highly recommend Bed’r Mattress to everyone!”
-Debbie
4/3/23
“My wife and I have dreaded mattress shopping but we knew it had to be done. All that dread changed when we walked into Bed’r Mattress. My wife ran cover for me and scoped out the store first. She met our sales associate, Cody who was incredibly helpful without pressuring her at all about a purchase. She picked out three different mattresses and dragged me in kicking and screaming(just kidding) to try them out. Again, no pressure from Cody, just there to answer our questions.
He provided us with a couple clean pillowcases and pillows to use when we tried out each of the mattresses my wife picked out. She had asked him to keep the prices covered so that wouldn’t sway our decision. After about an hour we had decided on one that we both liked and informed Cody that we’d like to “sleep on it” and come back the next day with a decision. Again, no pressure. He answered all our questions for us and we left.
We returned the next day and met Cody and his boss Mike who was also very helpful. We tried a couple of the actresses again before deciding the one we picked was the one we wanted.
Cody explained the pricing and options again without pressuring us about the add-on’s.
Since we ordered a bed frame and headboard to go along with our new mattress and adjustable platforms, we had to wait an extra week for delivery which we knew up front. Everything arrived right on time and the delivery guys set it all up quickly and explained everything to us about how the adjustable platform works etc. They didn’t leave until they were sure everything was clean and right for us.
All those years of mattress shopping anxiety are now gone. We absolutely love the new mattress and can definitely tell the difference in our nights sleep over the last few nights.
TLDR; Incredibly comfortable mattress, helpful, non-pressure sales, reasonable prices, and quick delivery. Excellent company to do business with”
-David
To see more reviews or leave one yourself, please click the links below!
Oak Ridge
https://g.page/r/CcnyDhBE_qIbEAE
Cedar Bluff
https://g.page/r/Cb-Ny39FJ0_0EAE
Kingston Pike
https://g.page/r/CcFQzbSNCUH7EAE
Clinton Highway
https://g.page/r/CRCZrmSFSl8WEAE
Farragut
https://goo.gl/maps/fzg5Ly3vJxTSgN7n6
We can’t wait to help you sleep Bed’r! Visit us online or in-store.